How Do I Track My Custom Jewelry Project?
Direct answer
Through a private project link — one URL made for your order, no account and no password. It shows where your piece actually is across the real production stages, from the CAD you approved through casting, stone setting, finishing and QC, so you are not emailing to ask 'is it done yet.' The link is reachable only by anyone you send it to, sets no tracking cookies, and exists so the person who designed a piece can watch it get made without chasing anyone.
What tracking is for, and how it works
Tracking exists because a custom piece is not instant, and the anxious gap between order and delivery is where trust is won or lost. Rather than leave you to send 'any update?' emails, each project gets a private page that reflects the same stages the factory runs — design and CAD approval, casting, assembly and stone setting, polishing and final QC. You open the link and see where things stand, which is honest in both directions: visible progress when there is progress, and a clear pending stage when there is not.
The mechanics are deliberately light. There is no account to create, no password to manage and no third-party tracker watching you — the page is guarded only by a unique link we send you, and it sets no tracking cookies. You can forward that link to the person the piece is for, or to your own team, and they see the same view. Security by unguessable link rather than a login is a choice: fewer moving parts for you.
Because the same approval and stage records that drive your project feed that page, what you track is tied to what you agreed — the CAD you approved is the reference the later stages build toward, and updates reflect real movement between those stations rather than a generic status. It is the same transparency we run through the factory brought to your side of the screen.
This is part of our guide on How We Serve.
Related questions
More questions on this
Do I need an account to track my project?+
No. Your project uses a unique private link — no signup, no password, and it sets no tracking cookies.
Can I share the link with someone else?+
Yes — anyone you send the link to sees the same project view, which is handy for a gift recipient or your own team.
What does the tracking page show?+
The real production stages — CAD approval, casting, stone setting, finishing and QC — and where your piece currently is among them.
Have a question we didn't answer?
Send it with your idea — a real person at the factory replies, usually within a business day.